Partner Support
We’re there at every step in the process. Even after you’re a certified partner and are implementing our products, we
ensure a continuous support line so critical projects go smoothly and successfully.
Depending on the type of partner you are, you’ll have access to different levels of support service – all of which
are quick, efficient, and ready to help when you need them.
| Included Support | Regional Distributor | Channel Partner | Turnkey Solution Provider | ISV |
|---|---|---|---|---|
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Workday support from 9:00 a.m. to 6:00 p.m. (average regional time zone). Support is delivered through a telephone hotline or via email. |
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Free remote presales support on complex projects with significant (over 100K net to AxxonSoft) revenue potential. |
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Optional support services include on-site support chargeable to the ordering party at daily rates of $1,000 plus travel and per diem expenses. |
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One week free support by an AxxonSoft technical specialist every year (on-site or remote upon OEM’s request). | ||||
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Telephone or email-based support for SDK developers (16 hours per year). Please inquire about pricing details. |